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Last updated August 8, 2026 · Questions? Contact us

BusinessCall Terms of Service

Last updated: August 24, 2026 · Version 3

These Terms of Service ("Terms") are an agreement between OPR Technologies Private Limited, 1/56 C, Lalita Park, Laxmi Nagar, East Delhi, Delhi 110092, India ("BusinessCall", "we") and the business on whose behalf you accept them ("Customer", "you"). They incorporate by reference our Acceptable Use Policy, Billing & Refund Policy, Privacy Policy, and Data Processing Agreement. By creating an account or using the service you accept them; we keep a dated record of each version you accept.

Purchases are made from Paddle, our Merchant of Record and authorized reseller — Paddle's Buyer Terms govern the payment transaction; these Terms govern your use of the service itself.

1. The service — and what it is not

BusinessCall lets businesses create AI voice agents that answer and place phone calls, take messages, book appointments, and run related workflows, via phone numbers you bring from your own telephony provider ("BYON") or via our web/app voice widget.

For clarity, BusinessCall is software, not a telephone company: we do not sell phone numbers, carrier services, or call termination. Your relationship with your telephony provider (e.g., Twilio, Telnyx, or any SIP carrier) is yours alone — their fees, their terms, and their regulatory obligations (including emergency-service obligations) sit between you and them.

Beta and preview features. Features labeled beta, preview, or early access are provided as-is for evaluation: they may change, break, or be withdrawn at any time, carry no commitments of any kind, and should not be relied on for production use. Feedback on them is welcome and usable by us without obligation.

2. Eligibility and accounts

The service is offered for business use only and is not offered to consumers. You represent that you are using it for business purposes, are at least 18, and have authority to bind the Customer.
You are responsible for your account: keeping sign-in access secure, the accuracy of your business details, and everything done in your workspace by you and your team members. Role permissions in the product are a tool, not a transfer of responsibility.
One person is the workspace Owner and controls billing, ownership transfer, and deletion. Deleting a workspace is permanent (see Section 10 and the Billing & Refund Policy on forfeiture).

3. Your responsibilities — lawful use

You must use the service in compliance with the Acceptable Use Policy and all laws that apply to you in every jurisdiction where you operate or place calls — including telemarketing and automated-calling law, consent requirements, do-not-call rules, caller identification, call-recording disclosure, AI-disclosure law, consumer protection, and data protection.

Consent is yours to obtain. Where the law requires consent for your calls (in the United States, for example, artificial-voice calls generally require prior express consent, and telemarketing calls prior express *written* consent), you must obtain it, document it, and retain evidence of it. BusinessCall does not obtain consent on your behalf and makes no representation that your consent practices comply with applicable law. Our attestation, archiving, and export features are record-keeping tools, not legal advice or a guarantee of compliance.
Your agents speak for you. You configure what agents say and do; statements your agents make to your callers are your statements. You must configure required disclosures (AI disclosure, recording disclosure) lawfully for your jurisdictions — the product's disclosure toggles default on, and your agents will truthfully acknowledge being automated when asked; you must not configure around this.
Your end users are your responsibility. You will ensure anyone you allow to use your workspace complies with these Terms and the AUP.

3A. Protected health information — no HIPAA use

The service is not designed for creating, receiving, maintaining, or transmitting protected health information ("PHI") as defined under HIPAA (45 CFR 160.103), and you must not use it to do so. BusinessCall does not offer a Business Associate Agreement, and nothing in these Terms creates a business associate relationship. If you are a Covered Entity or Business Associate under HIPAA, you must not use the service in connection with PHI — including configuring agents, knowledge, or capture fields to solicit or record health information tied to an identifiable person. You represent and warrant that your use of the service and the data you and your callers provide will not include PHI. Breach of this section is a material breach permitting immediate suspension or termination, and your indemnity under Section 12 covers regulatory claims arising from prohibited PHI use. Healthcare-adjacent templates (for example, dental or clinic receptionists) are provided for scheduling, hours, directions, and general inquiries only.

4. AI-generated output

The service uses artificial intelligence to conduct live conversations and produce transcripts, summaries, and extracted data ("Output").

Output is generated by automated systems and may contain errors, inaccuracies, or unintended responses. Factual statements in Output should not be relied on without independent verification.
You are responsible for evaluating Output for your use case, including deciding where human review is appropriate before acting on it — for example before relying on a captured phone number, a booked appointment's details, or a transcribed commitment.
Output may not be unique to you: similar or identical output may be generated for other customers, and we make no warranty of non-infringement or exclusivity in Output.
Do not use the service to obtain professional advice (legal, medical, financial); Output is not such advice.

5. Emergency services — read this

BusinessCall is not a replacement for telephone service and cannot be used to contact emergency services. Agents cannot dial 911, 112, 999, or any emergency number, and must never be presented to your callers as a way to reach emergency, medical, or crisis help. You must maintain ordinary means of contacting emergency services, and you will inform your own staff and callers as appropriate. You waive any claim against BusinessCall arising from any inability to reach emergency services through the service, and you will indemnify us against any such claim brought by your callers or end users. If any emergency-calling obligation applies to your phone service, it belongs to your telephony provider under your contract with them (Section 1).

5A. Phone numbers provided by BusinessCall

Numbers we provide. If you obtain a phone number through BusinessCall (a "Platform Number"), we provision it for your use through our telephony partners for as long as your paid subscription and the number's monthly fee remain active. Platform Numbers are provided as part of the service — they are not sold, and ownership of a number is not transferred to you or to us; numbers are allocated under the rules of the numbering authorities. Before provisioning a Platform Number we verify your business details, and you agree to keep them accurate.

What happens when you stop paying or disconnect. If you disconnect a Platform Number, cancel your subscription, or your account is terminated, the number is released back to our telephony partner. We will notify you before releasing a Platform Number for non-payment and give you at least 14 days to bring the account current or start a port-out; after disconnection or termination we keep the number reserved for 30 days before release wherever our telephony partner allows, so a port-out or reactivation started in that window can complete. A released number may be reassigned by carriers and cannot be recovered.

Taking your number with you (porting). You may port a Platform Number to another provider at any time while it is active or reserved on your account. We will cooperate with your new provider's port request promptly and will not block or delay porting — including where your account has an outstanding balance (any balance remains payable). This porting commitment survives termination of these Terms for as long as the number remains in our control. Start a port-out before disconnecting the number — released numbers cannot be ported.

No emergency calling. Platform Numbers do not support 911 or other emergency calls (Section 5). Your AI agents answer and return calls; the service is not a replacement for a telephone line, and you must not present a Platform Number as a way to reach emergency services.

Recordings on Platform Numbers. Where you enable recording, call audio for Platform Numbers is stored with our telephony partner in an isolated subaccount — never on BusinessCall servers — and is deleted 90 days after each call. Download copies from your dashboard to keep them longer. Transcripts follow your workspace's data-retention setting.

Campaigns excluded. Outbound campaigns cannot use Platform Numbers; campaigns require numbers you bring under your own carrier relationship.

6. Fees, payment, and suspension

Fees, currency, taxes, auto-recharge, spend caps, refunds, and forfeiture are governed by the Billing & Refund Policy. Summary of the essentials: prices are in USD; purchases are processed by Paddle as Merchant of Record; all sales are final except the narrow exceptions stated there; prepaid credit never expires but is non-refundable, non-transferable, and has no cash value; it survives plan cancellation and is forfeited only when the workspace is deleted (account closure requires transferring or deleting your workspaces first).
By enabling auto-recharge you authorize recurring charges to your saved payment method per your configuration until you disable it. Auto-recharge does not guarantee uninterrupted service.
Suspension for non-payment or for AUP violation is not a breach by us and creates no liability or refund right; billing periods are not extended by suspension. Inbound calls answered during quota exhaustion follow the product's documented callback behavior.
A disputed (charged-back) payment is reversed from your wallet in full and the workspace is suspended while the dispute is handled; outcomes are resolved by our team (a dispute decided in your favor restores your balance and lifts the dispute hold (service resumes unless an unrelated unpaid amount still applies)). Contact us before disputing — billing errors are fixed faster under the Billing & Refund Policy's exceptions.

7. Your content and data

You retain ownership of everything you upload or configure (prompts, knowledge, contact lists, business data) and of your call transcripts ("Customer Content"). You grant us the license needed to operate the service — to host, process, transmit, and display Customer Content to run your agents, produce Output, and provide support.
We do not train AI models on your Customer Content. Our AI subprocessors are contractually bound to the same for data processed through our service integration.
We never store call audio. Recordings, where you enable them, exist with your telephony provider under your contract with them; the product streams them on demand for playback and download.
You warrant you have the rights and lawful basis to upload and use Customer Content — especially contact lists and personal data of your callers.
Data protection roles and commitments (we act as your processor for caller data) are in the DPA, which is incorporated into these Terms and applies automatically — no signature needed.
Export before you delete: the product provides exports (call history, transcripts, compliance records, invoices). Workspace deletion permanently destroys workspace data except records we are legally required to retain, as described in the Privacy Policy.

8. Our intellectual property

The service, software, models' orchestration, templates, and documentation are ours or our licensors' and are protected by IP law. We grant you a non-exclusive, non-transferable right to use the service for your business during your subscription — including the right to embed our voice widget on your websites and to include our SDKs in your mobile applications for use with your workspace, subject to the domain/app allowlists you configure in the product. You may not copy, modify, resell, reverse engineer (except where law permits), or use the service to build a competing product. If you send us feedback, we may use it without obligation.

Your brand: we will not use your name or logo publicly without your consent.

IP complaints: if you believe content hosted on the service (for example, a business's uploaded knowledge files) infringes your copyright or other rights, email legal@businesscall.ai with the material identified, the basis of your claim, and your contact details. We review promptly, may remove infringing content, and terminate repeat infringers' access.

9. Confidentiality

Each party will protect the other's non-public information with at least reasonable care and use it only under these Terms. This does not apply to information that is public, independently developed, or lawfully received elsewhere, and disclosure is permitted where legally compelled (with notice where lawful).

10. Term, suspension, and termination

These Terms apply while you have an account. You may stop at any time: cancel your plan (effective end of billing period) and/or delete your workspace and account.
We may suspend or terminate for material breach (including AUP violations and non-payment), for unlawful or dangerous traffic (effective immediately), or where required by law. Where practicable we give notice and an opportunity to cure for curable breaches.
We may also terminate for convenience with 30 days' notice; in that sole case, we will ask Paddle to refund the unconsumed prepaid remainder notwithstanding the Billing & Refund Policy.
On termination: your access ends; accrued payment obligations and forfeitures under Section 6, and Sections 4–5, 7 (content ownership and licenses to the extent needed for retained records), 8–9, and 11–15 survive; data is handled per the Privacy Policy and DPA (deletion cascade; legally required records retained).

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT OUTPUT WILL BE ACCURATE OR RELIABLE (SECTION 4). WE DO NOT OFFER A SERVICE-LEVEL AGREEMENT OR UPTIME GUARANTEE. THE SERVICE DEPENDS ON THIRD PARTIES WE DO NOT CONTROL — YOUR TELEPHONY PROVIDER, NETWORKS, AND AI AND CLOUD SUBPROCESSORS — AND WE ARE NOT RESPONSIBLE FOR THEIR FAILURES. NOTHING IN THESE TERMS EXCLUDES LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED.

12. Indemnification

You will defend and indemnify BusinessCall and its officers, employees, and agents against claims, damages, penalties, and regulatory fines (including under the TCPA or similar telemarketing, consent, recording, or AI-disclosure statutes anywhere) arising from: (a) your Customer Content; (b) your calls and campaigns, including absence or invalidity of consent; (c) your breach of these Terms or the AUP; (d) your violation of law or of third-party rights; or (e) emergency-services claims per Section 5. We will notify you promptly and may participate in the defense with our own counsel.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, OR DATA; AND (b) EACH PARTY'S TOTAL AGGREGATE LIABILITY UNDER THESE TERMS IS CAPPED AT THE GREATER OF (i) THE FEES YOU PAID FOR THE SERVICE IN THE 12 MONTHS BEFORE THE FIRST EVENT GIVING RISE TO LIABILITY, OR (ii) USD $100. THE CAP DOES NOT APPLY TO YOUR INDEMNIFICATION OBLIGATIONS (SECTION 12), YOUR AUP BREACHES, EITHER PARTY'S IP INFRINGEMENT, OR LIABILITY THAT CANNOT LAWFULLY BE CAPPED.

14. Governing law and disputes

These Terms are governed by the laws of India, excluding conflict-of-law rules.
Any dispute that the parties cannot resolve informally will be finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) under its rules, by one arbitrator, seated in Singapore, in English. Judgment may be entered in any competent court. Either party may seek injunctive relief for IP or confidentiality breaches in any competent court, and either party may use small-claims court where eligible.
Informal resolution first: before filing, a party must send a written description of the dispute to the other and allow 60 days to resolve it.
No class actions: disputes are resolved individually; class, collective, and representative proceedings are waived to the extent permitted by law.
Nothing in this section deprives you of mandatory protections of the law of your country of residence where those cannot be waived.

15. Sanctions and export control

You represent that you and your business are not located in, organized in, or ordinarily resident in any country or region subject to comprehensive sanctions, and are not listed on any applicable sanctions or restricted-party list (including U.S. SDN and equivalent EU/UK/UN lists). You will not use, export, or permit access to the service in violation of applicable sanctions or export-control laws. Countries where Paddle cannot lawfully sell are not offered at checkout.

16. Changes to the service and these Terms

We continuously improve the service and may add, change, or remove features — including changing the underlying AI models and infrastructure providers, which can change how agents sound and respond. For material changes to these Terms we will give at least 30 days' notice in the product or by email; changes are not retroactive, and continued use after the effective date is acceptance — the product will ask you to re-accept, and we retain the record. If you do not accept, stop using the service and cancel per Section 10.

17. General

Security research: we welcome coordinated vulnerability disclosure. Report suspected vulnerabilities to security@businesscall.ai; give us reasonable time to fix before public disclosure, don't access other customers' data or degrade the service, and we will not pursue legal action for good-faith research conducted within these rules. This is the authorized security-research route referenced in the Acceptable Use Policy.

Neither party is liable for delay or failure caused by events beyond reasonable control (force majeure). You may not assign these Terms without our consent except to a successor of your business; we may assign to an affiliate or successor. If a provision is unenforceable, the remainder stands. These Terms plus the incorporated policies are the entire agreement and supersede prior discussions. Notices to us: legal@businesscall.ai; notices to you: your Owner's email. No waiver is implied from inaction. There are no third-party beneficiaries except as stated in Sections 5 and 12.

Contact: OPR Technologies Private Limited, 1/56 C, Lalita Park, Laxmi Nagar, East Delhi, Delhi 110092, India · legal@businesscall.ai